Employment

9-1-1 is Hiring

Pay and Benefits
Full time employees are eligible to enroll in the local government health insurance plan free of charge to themselves and with a significantly subsidized premium for family coverage. Vision and dental insurance are also available. All full time employees receive enrollment in the state retirement system with tier 1 benefits. Full time employees also benefit from 84 hours of vacation leave, 112 hours of holiday leave, and 80 hours of uncapped sick leave.

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Random FAQs

I was trying to make a long distance call from my office and got 9-1-1 by mistake. Why does that happen?

In some offices/businesses the telephone equipment may require you to dial "9" to get an outside line to dial out. This type of system is called a Private Branch Exchange (PBX). A PBX is basically a private telephone system that is connected to the public telephone system. If you happen to dial "9" to get an outside line and "1" for a long distance number, the "1" could accidentally get pressed twice or be held down too long, therefore 9-1-1 is actually dialed.

Some PBX systems also require that you dial "9-9-1-1" in order to dial 9-1-1 for emergency assistance. You should check with the person(s) responsible for maintaining your telephone system to see if dialing "9-9-1-1" is a requirement for your office. If it is, make sure that these instructions are posted in plain view at each phone for employees to see in case they need to call 9-1-1.

Will my new address 9-1-1 address and number be the last address I’m assigned?

Nothing is forever, but it is intended to establish permanent addresses for all residents. There have been several address discrepancies located in all areas of Pike County and the addressing staff are continually working to correct issues as they are identified. If you think your address or another address in your area is incorrect please do not hesitate to contact the Pike County 9-1-1 Business Office at 334-670-6600 so that an Addressing Technician can verify the address. An incorrect address not only effects that structure but also the surrounding area.

Can I pick my own 9-1-1 address?

No. There is a system in place to allow your location to have a specific address. The specific address is unique and provides information on how far from the beginning of the road and what side of the road your structure is located.

Can the 9-1-1 Center Communicate with the speech and/ or hearing impaired? Or what if the 9-1-1 caller doesn’t speak English?

All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.

How long does it take to receive a 9-1-1 address?

Pike County 9-1-1 staff strives to have an address assigned within ten (10) business days from receiving the request. However due to several factors such as address discrepancies, private drive naming or staffing levels that goal is not always met.

What about mail that goes to my old address?

The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. It is your responsibility to contact everyone you correspond with to provide them your new address. This includes the tax office, banks, magazine subscriptions, utility companies, and all others that send you any mail. The United States Postal Service (USPS) has address change forms that may be used for this purpose.

Dial 9-1-1 for Emergencies!

Employment

9-1-1 is Hiring

Random FAQs